9 Best Chatbot Plugins For Website To Automate Your Live Chat 2023

Chaport is a straightforward plugin that lets you add a chat function to your website. Unlike many of the other options, there are not a lot of confusing features and options. This makes it ideal for those looking for a simple, easy way to add chat support to their site. ZenDesk is a very popular customer service platform with a number of different software packages.

It makes you seem like a company run by real human beings and not a faceless corporation. Being able to link your chat app to SalesForce, MailChimp, ZenDesk or other applications is a useful thing to have if you use those programs. Some chat apps naturally work with them while others use an API. Therefore, some form of customization so you can fit it into your WordPress theme is essential. The ability to change colors and fonts should be the minimum so chat can remain on brand.

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Most importantly, it has an Intelligent routing feature that connects customers directly to the operators they’ve talked to before for their ease and comfort. Furthermore, Userlike integrates with business tools like Pipedrive and Slack. This plugin enables you to easily share or receive variable media like images, videos, or even voice messages.

This feature provides confidence that the AI understands your brand as a help bot and as an AI writer. Botsonic is ideal for businesses looking to enhance customer support without needing to hire human support staff. Whether you’re a small business owner or part of a large enterprise, Botsonic can simplify your support system, making it more agile and customer-friendly. Chatbot technology is only going to keep getting better as advancements in AI capabilities expand. Technology is also advancing to allow for new ways to help chatbots extract key pieces of information like dates, descriptions, and items. In this guide, we’ll go over some common questions about the most popular WordPress chatbots.

Collect Customer Feedback

They will be used randomly and give an appearance of more human like responses. You can also Enable quick icons for Skype, WhatsApp, Viber, Any Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers. The ChatBot uses an advanced search algorithm for natural language phrases matching with user input. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow V2. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request.

Considering the website, most people are using WordPress as a content management system. Using the WordPress website, some plugins are used in the website in certain ways that can make your work easier in maintaining the website to the fullest. The WhiteLabel AddOn allows you to replace the QuantumCloud Logo and QuantumCloud branding with yours.

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Our favorite is Botsonic, which provides many features, including live chat workflows and GPT 4. Tidio is our next top pick because of its cutting-edge conversational AI for engaging new customers and landing more sales. It also has a fallback to connect with live agents and integrates with popular messaging apps. As we’ve seen in detail, there are different types of chatbots, and choosing a particular solution might come down to the features each offers. Botsify is ideal for small to medium-sized businesses looking to enhance customer engagement without investing in wide development.

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